FAQ

Music lovers' area

How do I create an account on Jamendo?
It's quick and easy! Just follow this link http://www.jamendo.com/en/login/signup, pick a username, a password and enter your email address. Don't forget to accept our Terms of use. You will then receive a confirmation email containing a link to activate your account.
What do I do if I can't access my account?
Make sure you didn't misspell your username or password. Also check that you confirmed your registration through the link that was sent to you by email. If the problem persists, please contact us at contact@Jamendo.com.
How can downloading on Jamendo be free and legal?
Jamendo can be free and legal thanks to Creative Commons licenses. They grant the right to download and share music for free and legally. Artists choose to use these licenses, and to use Jamendo as a means to share and promote their music.
What do I do if I stumble upon a track that seems to be copyrighted?
You have a doubt on the origin of a song or track? In spite of our vigilance, some tracks that are protected by copyright (samples, covers...) may end up unduly published on Jamendo, even though they do not comply with Creative Commons specifications. Do not hesitate to contact us at contact@Jamendo.com, we'll take necessary measures.
How do I make a donation to an artist?
First, you need to ensure that the artist accepts donations by checking that the "support this artist" button appears on their page. Clicking on it will open the payment interface. You can choose to pay through PayPal or with a credit card.
How do the radios work?
Thanks to our radios, you can listen to good music without having to look for it. At any time, you can download the track you are listening to or add the album to your favorites, while continuing to listen.
What is free music?
Free music is music that is not managed by performance rights organizations (PRS, ASCAP, SOCAN, BMI, BUMA, JASRAC...). Artists choose to protect their rights through specific non exclusive licenses such as Creative Commons. 'Free music' doesn't necessarily mean free-of-cost or devoid of any rights restrictions, it means "some rights reserved". Artists define what rights they grant on their music through their choice of license.
What is Creative Commons?
Creative Commons are licenses that enable musicians to give away their music for free while protecting their rights. They are easy to use and compatible with internet standards, and allow rights holders to authorize (or not) certain uses of their music, such as commercial uses and derived works.

Jamendo’s services for independent artists

  • General

    What do I get as an artist on Jamendo?
    Jamendo is the world's #1 platform for free and legal music downloads. Publishing your music on Jamendo guarantees you efficient referencing on the web, which will increase your music's visibility. Thanks to our community of members, Jamendo also enables you to get feedback on your music from around the world. You can check your popularity through detailed statistics. You can also opt in to commercial programs to get money and extra exposure.
    What are Creative Commons licenses and their advantages?
    Easy to use and compatible with internet standards, these non exclusive licenses make it possible for rights holders to authorize certain uses of their works. They can choose to allow or not commercial uses, derived works (remixes) and generally set the degree of freedom they want to grant web users on their music.
    What are my obligations towards Jamendo?
    You don't have any obligations or exclusivity clause with Jamendo. You simply distribute your music for free according to the Creative Commons license you chose. You can delete your account at any time, and your music will be deleted from Jamendo.
    Can I publish a cover of a song I didn't write?
    No you can't unless the original song was published under a Creative Commons license and you respect that license. If the original composer did not choose this type of license, you cannot publish a cover of the song under Creative Commons because you do not hold the rights to the song.
    Can I post my music on Jamendo if I am a member of a performance rights organization?
    Unfortunately, no. Most contracts established by collective rights societies are exclusive and therefore don't allow artists to give away their music for free on the internet.
    How does the statistics interface work?
    Jamendo offers several tools to track the number of listens and downloads you get, as well as many other statistics!
    You'll find a condensed version of these figures on your artist and album pages.
    Then there is a more detailed interface you can reach from your artist page.
    If you notice any discrepancies between the condensed and detailed stats, don't be alarmed.
    The data shown in the detailed interface takes into account all the parameters concerning your artist account.
    Here are a few examples:
    • Favorites: your interface distinguishes an album being added as a favorite or an artist. The figures on your artist page do not make that difference.
    • Playlists: your statistics count the number of members who created a playlist containing at least one track of yours. On your album page, they are all mixed together, if you have several albums, if your album is playlisted as a whole, etc.
    • Page views: revenue share includes album pages. Detailed stats take into account all your album pages and your artist page.
    • Visitors: unique unlogged visitors are counted since the interface was released. We do not have data for the period before that.
    What is SafeCreative?
    SafeCreative is an organization through which you can prove your musical works were composed by you at a certain date. They provide you with a certificate that will be visible from your album page and for each of its tracks.
    How do I donate my money to an organization?
    You can transfer your earnings to an organization or cause you're supporting. To do so, go to your admin panel and indicate the PayPal account of the organization you're supporting instead of your personal account.
  • Upload

    How does the upload process work?
    It's easy! Just go to the upload page http://www.Jamendo.com/upload and add your tracks in our online interface. Once your tracks are sent, you can name them and place them in the order you like. After that, pick an artist name, upload your album artwork and choose the Creative Commons license you want. Your album will then be processed by our moderation team as quickly as possible.
    How and in what format can I upload my music to Jamendo?
    The formats we support for the upload of audio files are .wav, .flac and .aiff. These formats guarantee better audio quality.
    What do I do if the upload fails?                       
    If you are having difficulties uploading your music, you can contact us at contact@Jamendo.com, giving us the following information:
    • the link to your user account
    • the link to your artist page (if it has already been previously created)
    • the type of browser you are using
    • your operating system (Windows XP, Vista, Mac OS X, Linux...)

    Our support team will be in touch as quickly as possible.
    What do I do if I can't upload my album artwork?
    Make sure your image is in JPG or PNG format.
    When will my album be published?
    After it's uploaded, your album will be moderated by our team who will publish it as quickly as possible.
    Can I add tracks to an album that's already been published?
    You can add tracks before the album is finalized to be published online. Once it's been validated, however, you can't add any more tracks.
  • Promotion

    How can I promote my music?
    Jamendo has many ways to get artists' names out there and provides you with several promotion tools:
    • by uploading your music to Jamendo, it will automatically be available on the main peer-to-peer networks
    • spread and share your widgets across the web
    • opt in to commercial programs to get a chance to make money and increase your visibility (it's free!)
    • keep in touch with your fans and invite your friends to share your music

    Don't forget to fill in your artist and album descriptions: the more information you give about you and your music, the more visible you'll be!
    How do I get my music playlisted on the official jamradios?
    Get your music heard by the greatest possible number of people, within Jamendo and outside. Reviews, listens, number of posted widgets, links pointing to your albums: all these make for vital statistics that increase the chances your music will trickle to the ears of our radio programming team.
    How do I get more visits?
    Get as many links out there as possible pointing to your albums and your artist page. This includes widgets of your albums on blogs.
    Also remember to let your fans know when you post new music on Jamendo and invite them to listen, download and recommend it!
    How do I get more fans?
    Fill out your detailed artist profile, upload a photo, write your bio and post your lyrics!
    How do I get more promoters?
    Get campaigning on the internet: get your fans to propagate links and widgets pointing to your albums on as many sites as possible. Also inform media and main bloggers about the fact your music is available for free download on Jamendo.
    How do I get more active fans?
    Create your blog on Jamendo, write posts about your news and concerts, post links to your albums and artist page, as well as widgets.
    Then share your blog with your friends, fans and the Jamendo community.
  • Payments

    When will my account be credited?
    A 4-month period is applied to request your payment. All your revenues directly visible in “Uses of your music” will be credited 4 months later in the balance in your "Payments" section. You will then be able to request your money, as long as your balances in "Payments" are a minimum of €100 and/or $100. Regardless of the date you requested, the payment will be issued between the 1st and the 10th of the following month.

Jamendo music licensing

  • General

    Can I use music from Jamendo for commercial uses?
    Jamendo can offer licenses for commercial uses of music (synchronization for advertising, film, television, documentaries, websites or any other multimedia application). Of course, those uses aren't free - Jamendo guarantees fair remuneration for artists. Clients will receive a certificate from Jamendo attesting the music's origin. For more information, contact us at license@Jamendo.com
    Can I use music from Jamendo for non commercial uses?
    Jamendo offers free streaming and download of music published under Creative Commons licenses. On Jamendo, artists grant use of their music for private uses free of cost.
    What are the characteristics of a Jamendo PRO license?
    Jamendo PRO licenses are non-exclusive.The price of a license is calculated according to the nature of your project, as well other parameters such as the surface of your establishment in the case of background music (for hotels, restaurants, shops...) or the distribution format (TV, CD/DVD, internet...), the territory of broadcasting (regional, ,national, international) and the duration of the license in the case of video synchronization.According to the chosen license and these criteria, the license price will show automatically.
    Why do I need a Jamendo PRO license?
    A Jamendo PRO license legally guarantees that the commercial use you will make of the music (background music, video synchronization...) does not entail any fees to performance rights organizations (ASCAP, BMI, PRS, BUMA, SOCAN...).

    Simply downloading a track from jamendo.com does not give you sufficient proof that the artist is not a member of a performance rights organization.
    By purchasing a Jamendo PRO license, you will receive a certificate that you can present to these organizations' representatives in the event of an inspection.

    You must purchase a commercial license in the following cases:

    A) Your project is commercial
    * A project is commercial if it is available for sale, if its access isn't free, if it comes with advertising, if it was created to promote a business or if you were remunerated for its creation.
    * Getting background music for a public place is considered to be a commercial project.

    B) Your project does not comply with the rules of Creative Commons
    * Creative Commons licenses are subject to various restrictions chosen by the artists, and these restrictions must be respected:
    http://creativecommons.org/
    How can I pay for my order?
    Once your order is finalized, all you need to do is proceed to its payment in order to get access to the music.
    We offer various payment options:

    • You can pay directly online using a credit card via Ogone, the leader in Europe for secure online paymensts.
    • You can also use a PAYPAL account. It's easy and risk-free. PayPal encrypts and protects your bank details.
    • Or you can make a bank transfer. These are the details you will need to provide your bank with:

      JAMENDO S.A.
      76 Avenue de la Liberté
      L-1930 LUXEMBOURG

      Bank : ING Agence Esch. 27, rue Boltgen L-4038 Esch-sur-Alzette .
      Bank account number : 14-365-181-0
      IBAN : LU42 0141 4365 1810 0000
      BIC / SWIFT : CELLLULL
      TVA : LU 22234927
      RCS : LUX B104301
    What is an intra-Community VAT number?
    Individual number attributed to entities subject to VAT doing operations within Europe (only EU countries). It has usually 10 to 14 characters : country code (2 letters) plus 8 to 12 digits
    My European VAT number is not accepted by the system and seems to be incorrect, what can I do?
    Any country liable for the VAT in Europe has a European VAT number. However, it can happen that your number is not accepted by our checking system because the European Union validation website is not updated (http://ec.europa.eu/taxation_customs/vies/?locale=en).You should address to the appropriate authorities in order to check if your VAT number is correct and please contact us if the problems persists.
    How is the delivery of devices handled?
    Shipping costs of our different multimedia devices (Jambox, USB stick...) are paid for by the client and will vary according to the weight of the device and the client's location. For shipping outside the European Union, there can be potential additional taxes and costs (custom, ...) and are paid by the customer.The delivery of our USB drives is handled by P&T Luxembourg. The Jamboxes are sent from Belgium by our provider via Fedex or DHLJamendo cannot be held responsible for any loss, theft or damage caused to your device during its expedition.
    Payment security
    For security reasons, we do not store any information regarding your credit cards. You credit card number will not be communicated to us at any time.
    Every credit card payment will be made through the secured pages (SSL) of an external service.
    Your data will be encrypted before it is communicated straight to the bank.

    Online payment is made through a secured SSL process (Secure Socket Layer) which guarantees high level encrypting (using maximal authorized standards, at 128 bits).
    Who are the artists I can listen to on Jamendo PRO?
    The artists present on Jamendo PRO are not members of any collective rights organization (such as ASCAP, BMI, PRS, BUMA, etc.), therefore the use of their music does not entail any fees to pay to these organizations.There are numerous independent artists who choose not to be a part of any collective rights management system, from the humble amateur to the most professional. This doesn't keep their music from being of great quality, nor certain artists from managing their careers with extreme professionalism.As they do not necessarily wish their music to enter the public domain, they often choose to resort to Creative Commons licenses, which offer a certain level of protection to their works.Such is the case with the artists on Jamendo PRO.
    How is it possible not to pay ASCAP/BMI, PRS, SACEM, SABAM, SGAE, GEMA ... any longer?
    Contrary to popular belief, registering to a performance rights organization (such as ASCAP, PRS, BMI, SOCAN...) is not mandatory for artists.
    The artists who are on Jamendo PRO chose an alternative mode of distribution for their music: they chose not to enter the collective rights system.
    Therefore, the use and broadcasting of their music does not entail any performance rights fees.
    Jamendo PRO deals with collecting and distributing 50% of all its revenue to the artists according to the licenses sold.
    How can I prove to collective rights societies that I don't need to pay them any fee?
    By purchasing a Jamendo PRO license, you'll get a certificate that you'll be able to show to collective rights societies inspectors in case of control.In some countries there is a specific legislation which enables these societies to ask you for an additional fee. Our artists waived their rights to receive such a royalty payment.
  • Single tracks for audiovisual projects

    Can I find on Jamendo PRO all the music featured in the www.jamendo.com catalog?
    Only the tracks by artists who chose to take part in our commercial programs are available for commercial use. These tracks constitute the Jamendo PRO catalog.To access this catalog, simply browse through Jamendo PRO where all the music is immediately available for licensing purposes.
    I need music regularly; do you have an offer that fits my needs?
    If you regularly need music for your multimedia projects, the Premium subscription is the solution you're looking for. More info here: https://pro.jamendo.com/en/premium
    How do I access the ordered tracks, and in what format will they be delivered?
    You can download the tracks directly from your Jamendo PRO account.The tracks are available in MP3 (192 kb/s), .wav or FLAC (compressed audio without any quality loss).
    Can I use tracks from Jamendo PRO on my webradio?
    We don't have any licensing options at the moment for commercial webradios.Most of the current webradios are non-profit and can use the music under the Creative Commons licenses.If you wish to play Jamendo music in a commercial web radio, please contact us. We will try to figure out if we can send you a customized offer.
    The track I want is published under a BY or BY-SA Creative Commons license: why do I need to purchase a Jamendo PRO license in that case?
    Creative Commons BY and BY-SA licenses signify that the artists are not opposed to the commercial use of their music. This doesn't mean they don't wish to be paid for it.

    A Jamendo PRO license legally guarantees that the commercial use you will make of the music (background music for a public place or multimedia project) will not entail any fees to be paid to performance rights organizations such as ASCAP, BMI, PRS, BUMA or SOCAN.

    Simply downloading a track from Jamendo.com doesn't provide a sufficient guarantee that the artist is not a member of one of these organizations.
    By purchasing a Jamendo PRO license, you will receive a certificate to present to representatives of these organizations in the event of an inspection.
  • In-store background music for businesses

    Can I use all the PRO radio streams?
    When you subscribe to a Jamendo PRO license, you have unlimited access to all our radio streams. You can choose the one most fitting to your business, and even change radios according to the time of day.

    Simply log in using your Jamendo PRO account details and play the radios with the Jamendo PRO player, or download the radios.

    Your account also enables you to play several radios at the same time. If you run a hotel for example, you can play a different stream on each floor with just one license!
    Can I make my own music selection?
    You can make your own selection and customize your radio stream as you wish.
    Just log in to your Jamendo PRO account, download the playlist(s) you want and make your own radio.
    You can then play this radio using any playback device (CD, USB stick, mp3 player, etc.).
    What happens if my internet connection dies down while I'm using the Jamendo PRO player online?
    If you choose "online streaming" using our interface (Jamendo PRO player) to play the music, your internet connexion will be used.If your connexion happens to be temporarily cut off, the Jamendo PRO player will stop playing music.But you can still use one of our play back devices (JamBox, USB sticks, ...) or download the content of our radios in order to play it offline if you don't want to be dependent on your Internet connection.
    On what criteria are our rates based?
    The price of a Jamendo PRO license varies according to the surface of the place the background music is destined for. Only the "commercial surface" is taken into account, i.e. the surface that receives customers and where the music is effectively being played.For a restaurant, for example, this is the room where meals are served, excluding the kitchen. For a hotel, it can be only the surface of the restaurant + the surface of the reception if no music is played in the rooms. The price also varies according to the chosen options (playback devices).
    I run a chain of stores/restaurants, why should I turn to Jamendo PRO to get background music for my establishments?
    Please contact us for a customized offer.
    Are the playlists of the PRO radio streams updated, and how often?
    We receive new tracks everyday but the updates are carried out quarterly. Indeed, our Music Manager must first make a selection to complete each one of the thematic playlists.Besides, it would not be convenient to download the whole content of each radio every week in order to get the updates.
    How can I prove performance rights organizations I'm not doing anything wrong?
    When you subscribe to a Jamendo PRO license, you will automatically receive an exemption certificate you will simply need to show to performance rights organization representatives in the event of an inspection.
    Who are the artists featured in the radios? Will I be able to listen to famous artists?
    The Jamendo PRO radio streams are composed of professional artists selected by our Chief of music and his team. These artists are independent and chose not to register their music in any collective rights society.Therefore, you won't be able to listen to the latest hit of well known artists simply because these artists entrusted collective rights societies to manage their rights.
    Your radios are downloadable
    Once your subscription is finalized and paid, you will have access to all our Jamendo PRO radio streams, which you are free to download if you wish:
    1. Log in to your account
    2. Download the radios in MP3 using the "download the radios" link
    You can then store and playback the tracks from a computer, a USB stick or an MP3 player, or even burn them on CDs.
    You can even create your own selections.
    It's up to you to choose the method you prefer!

    The size of the radios varies between 350Mb and 1Gb. Allow 30 to 60 minutes to download one radio (the download speed also varies according to your internet connexion).