What do I do if the upload fails?

If you are having difficulties uploading your music, you can contact us at contact@jamendo.com, giving us the following information:

• the link to your user account
• the link to your artist page (if it has already been previously created)
• the type of browser you are using
• your operating system (Windows XP, Vista, Mac OS X, Linux...)

Our support team will be in touch as quickly as possible.

Technical issues

How do I create an account on jamendo?

It's quick and easy! Just follow this link http://www.jamendo.com/signup, pick a username, a password and enter your email address. Don't forget to accept our Terms of use. You will then receive a confirmation email containing a link to activate your account.

What options are there for free downloads?

Downloading music on jamendo is easy! You can download from an artist, album or playlist page, or even straight from our player. Direct downloads will be in mp3, but you can also go through BitTorrent servers, where you'll find both mp3 and ogg formats of all jamendo music. Edit the preferences of your user account to change your download and streaming options.

How does the upload process work?

It's easy! Just go to the upload page http://www.jamendo.com/upload and add your tracks in our online interface. Once your tracks are sent, you can name them and place them in the order you like. After that, pick an artist name, upload your album artwork and choose the Creative Commons license you want. Your album will then be processed by our moderation team as quickly as possible.

What do I do if I can't upload my album artwork?

Make sure your image is in JPG, PNG or GIF format.

When will my album be published?

After it's uploaded, your album will be moderated by our team that will publish it as quickly as possible.

When will my account be credited?

We transfer funds from your virtual account (visible in your admin page) to your PayPal account when it reaches the sum of 100€, in order not to multiply transfer fees.

See also